Chat Someone / The Opening

Nobody Taught Us How To Talk, So We Are Starting Here

Conversation is treated as a personality trait you either have or lack. It is closer to a craft, made of small movable parts, and almost all of those parts can be learned by anyone willing to notice them.

Most of us were taught to write an essay, sit an exam and drive a car, and almost none of us were taught how to talk with another person. We picked it up by imitation, from family, from school corridors, from whoever happened to be around when we were young enough to copy. That means the skill arrived unevenly. Some people came out of it fluent and easy. Others came out of it convinced that they are bad at conversation, which is a strange thing to believe about an activity nobody ever coached them in. This magazine begins from the opposite assumption: that talking with someone is made of parts, that the parts are visible once you look, and that looking is most of the work.

The parts are not glamorous. They are things like how you open, whether you follow up on what the other person just said, how long you leave a pause before rushing to fill it, what you do when you realise you disagree, and how you get out of a conversation without either of you feeling dismissed. None of these are mysterious. They are simply invisible while you are inside them, because conversation runs faster than reflection. Slow any of them down on the page and they become obvious, sometimes embarrassingly so. Reading about turn taking will not make you smooth. It will make you notice, and noticing is the thing that changes behaviour over months.

We should be clear about what this publication is not. It is not about winning people over, getting to yes, building a network or making yourself memorable in a room. Those are different pursuits with different aims, and they tend to treat the other person as terrain to be crossed. The interest here is narrower and, we think, better: understanding. What is actually happening when two people talk. What one of them is offering when they choose to mention something small. What the silence in the middle is doing. The measure of a good conversation, for our purposes, is whether both people came out of it knowing something true they did not know going in.

There is also a fairness problem worth naming early. Conversation looks like a level playing field and is not. The confident person gets more turns, the loud room favours whoever is comfortable cutting in, and the quiet person often has the better thought and no gap in which to put it. A great deal of what passes for conversational skill is simply the willingness to take up space. Some of what follows is about how to take a bit more space when you need it. A surprising amount is about how to give some away, because handing someone a turn they would not have taken is one of the more useful things a person can learn to do.

Nervousness is going to come up repeatedly, and we want to set our position on it now. Finding conversation effortful is ordinary. Rehearsing a sentence before saying it, replaying an exchange on the way home, feeling your throat tighten before you speak in a group: these are common experiences and not evidence that something is wrong with you. We will treat them as normal features of the terrain rather than problems to be diagnosed. If nervousness around talking with people is genuinely limiting your life, narrowing what you will attempt or where you will go, professional support is a reasonable thing to seek, and we leave that entirely to you and the people qualified to help.

So: four sections. The opening, which is small talk taken seriously rather than apologised for. Listening, which is the harder half and the one almost nobody practises. The shape of an exchange, meaning turns, interruptions, pauses and the fact that a conversation has a natural length you can learn to feel. And the difficult ones, which is disagreement, admitting ignorance, changing your mind out loud and leaving well. Read it in any order. Try one thing from it in a real conversation this week, ideally something small. The whole craft moves at the pace of small things repeated, which is slow, and then suddenly not.